TERRACORDA endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
To return or exchange a product or report a damage in transit please email our customer care within 48 hours of delivery at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Products bought online cannot be exchanged or returned in our retail partner stores.
Orders placed online for Products cannot be exchanged. You can cancel the order & place a new order for exchange. Please see our cancellation policy.
Refunds will be processed within 7 business days* of receipt of the product by TERRACORDA, provided goods are received in acceptable condition, as dispatched from our warehouse or receipt of request for cancellation of order. Refund method will be based on the mode of order payment, as follows-
Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
Orders paid for through net banking accounts will be credited back to the bank account
Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase), or an online transfer via NEFT to customer’s bank account.
* Please follow up with your respective bank/ card issuer post completion of refunds process by TERRACORDA, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.
If you made a mistake when placing an order, you can contact Customer Support, within 2-4 hrs of placing the order. Beyond this time frame, you may cancel the order with a 20% restocking fee. If you cancel your order within the time frame of 2-4 hrs of placing the order, we will be deducting 2% banking charges if you made an online payment through our payment gateway. The balance amount will be remitted to you depending on your method of payment or to your bank account (Details to be provided by you).
Purchases made from a sale are not eligible for cancellation or exchange.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.